Your Health Information and HIPAA

The federal Health Insurance Portability and Accountability Act (HIPAA) requires the protection of your medical information, or protected health information (PHI).

PHI is any information about your past, present or future health care, or payment for that care that could be used to identify you. Members of our workforce and our business associates may only access the minimum amount of protected health information that they need to complete their assigned tasks.

Use and Disclosure of PHI:

When you visit an Urgent Way facility, we use and disclose your PHI to treat you, to obtain payment for services and to conduct normal business known as health care operations. We may also share information with a contracted business associate who must meet our privacy and security requirements.

We may also use information to:

  • Recommend treatment alternatives
  • Tell you about health benefits and services
  • Communicate with business associates for treatment, payment or health care operations
  • Communicate with family or friends involved in your care
  • Respond to media inquiries should they be made
  • Let clergy know if you are admitted

There are limited times when we are permitted or required to disclose medical information without your signed permission. These situations include the following:

  • For public health activities such as tracking diseases or medical devices
  • To protect victims of abuse or neglect
  • For federal and state health oversight activities such as fraud investigations
  • For judicial or administrative proceedings
  • If required by law or for law enforcement
  • To coroners, medical examiners and funeral directors
  • For organ donation
  • To avert serious threat to public health or safety
  • For specialized government functions such as national security and intelligence
  • To workers’ compensation if you are injured at work
  • To a correctional institution if you are an inmate
  • For research that is approved by our research review committee when written consent is not required by law. This may also include our internal preparation for research studies or telling you about research studies in which you might be interested. You are able to choose whether or not you want to hear more details about any research study

Other uses and disclosures not described in this notice may be made with your signed authorization.

Our Responsibilities:

Urgent Way is required by law to maintain the privacy and security of your medical information, provide this notice of our duties and privacy practices, and abide by the terms of the notice currently in effect. We reserve the right to change privacy practices and make the new practices effective for all the information we maintain. Revised notices will be posted in our facilities, available from your health care provider, and on our web site. We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.

Your Rights:

You have the right to:

  • Inspect and request either a paper or electronic copy of your medical records (fees will apply)*
  • Request a correction to your medical information (reason required)*
  • Request that we use a specific telephone number or address to communicate with you
  • Request that we limit how we use or disclose your medical information (we are not required to agree to your request)
  • Request that we limit certain disclosures of your medical information to your health plan if an item or service is paid in full out-of-pocket*
  • Receive a list (an accounting) of how your medical information was disclosed (excludes disclosures for treatment, payment, health care operations and some required disclosures; fees may apply)*
  • Obtain a paper copy of this notice even if you receive it electronically
  • Register a complaint

*Request must be in writing

All complaints will be investigated and you will not suffer retaliation for filing a complaint. You may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter or visiting HIPAA Complaints.

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